Terms of Service

2. Definitions

For the purposes of these Terms of Service:

• "Platform" refers to the Rezides property management software and services.
• "Property Manager" or "Landlord" refers to the individual or entity that owns or manages properties and uses our Platform to facilitate property management.
• "Tenant" refers to an individual or entity that rents or leases property from a Property Manager through our Platform.
• "User" refers to any individual who accesses or uses our Platform, including Property Managers and Tenants.
• "Payment Services" refers to the functionality within our Platform that facilitates the processing and transfer of payments between Tenants and Property Managers.

3. Account Registration

To use certain features of the Service, you must register for an account with us. When you register, you must provide accurate and complete information and promptly update this information if it changes.

You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. You must notify us immediately of any breach of security or unauthorized use of your account.

4. Payment Services

4.1 Payment Facilitation

Rezides acts solely as a payment facilitator for transactions between Tenants and Property Managers. We provide technology services that enable the transfer of funds between these parties but do not receive rental payments as our income. All rental payments processed through our Platform are pass-through funds that we collect on behalf of Property Managers and subsequently transfer to them, less our service fees.

4.2 Payment Processing

Our Platform utilizes third-party payment processors (such as Stripe) to process payments. By using our Payment Services, you agree to be bound by the terms and conditions of our payment processors, in addition to these Terms.

4.3 Service Fees

We charge service fees for facilitating payments through our Platform. These fees are clearly disclosed to Property Managers and are deducted from the payments before they are transferred to the Property Manager. Only these service fees constitute revenue for Rezides.

4.4 Tax Responsibility

Property Managers are solely responsible for reporting and paying any taxes on rental income received through our Platform. Rezides does not assume any tax liability for rental payments processed through the Platform, as these payments are not our income. We may provide transaction records to assist Property Managers with their tax reporting obligations, but the responsibility for proper tax reporting remains with the Property Manager.

4.5 Direct Payment Processing

Rent and deposit payments are processed directly on the Property Manager's connected Stripe account. This means:

• Property Managers are responsible for handling payment disputes, chargebacks, and refunds related to rent and deposit payments
• Property Managers receive funds directly into their connected Stripe account
• Property Managers are responsible for their own Stripe processing fees
• Rezides may collect platform fees from rent and deposit transactions as disclosed in your service agreement (currently 0%)
• Property Managers have full access to their Stripe dashboard and transaction history

4.6 Subscription Payments

Subscription payments for Rezides services are processed on Rezides' Stripe account. Rezides is responsible for handling subscription-related payment disputes and refunds.

4.7 Platform Fees

Rezides reserves the right to collect platform fees from transactions processed through our platform. Platform fees, if any, are:

• Currently set at 0% of transaction amounts
• Automatically deducted from transactions before funds reach Property Manager accounts
• Clearly displayed to Property Managers in their Stripe dashboard as "Application Fee"
• Subject to change with 30 days written notice to Property Managers
• Separate from and in addition to Stripe processing fees

Platform fees help support the development and maintenance of our platform services. Any changes to platform fee rates will be communicated via email and updated in these Terms of Service.

4.8 Platform Liability for Payments

Rezides is not responsible for any issues related to rent or deposit payment processing, including but not limited to declined transactions, processing delays, disputes, chargebacks, or negative account balances on connected accounts. Property Managers maintain full responsibility for their payment processing activities and any associated risks.

4.9 Application Fees

Zero Platform Fees on Application Fees: Rezides does NOT charge platform fees on rental application fees. Application fees are set and collected solely by Property Managers via their connected Stripe accounts.

Stripe Processing Fees: Payment processing fees are charged by our payment processor (Stripe) and vary based on payment method. Current rates are displayed in your Stripe dashboard. Common rates include:

• Credit/Debit cards: ~2.9% + $0.30
• ACH bank transfer: ~0.8% (capped at $5)

These fees are charged directly to your connected Stripe account and may vary based on your account type and volume. Property Managers receive 100% of the application fee amount minus Stripe's processing costs.

Compliance Responsibility: Property Managers are solely responsible for ensuring their application fees comply with federal, state, and local laws. Application fee regulations vary widely:

• Many states have maximum fee caps that change frequently (some adjust annually)
• Many cities and counties have their own limits (often stricter than state law)
• Some jurisdictions prohibit application fees entirely
• Many states require fees to reflect "actual cost only" with no markup
• Some states cap fees at "reasonable" amounts (interpretation varies)

Important: Rezides does not provide specific fee limit information because laws change frequently and local ordinances vary widely. Property Managers must verify current state AND local laws with legal counsel before setting any application fee amount.

Indemnification: Property Managers agree to indemnify and hold harmless Rezides from any claims, disputes, fines, or legal actions arising from their application fee practices, including violations of state or local fee caps or regulations.

Recommended Practice: Property Managers should consult with legal counsel familiar with their jurisdiction's landlord-tenant laws before setting application fee amounts.

4.9.1 Move-in Fees and Additional Fees

Move-in Fees and Cleaning Fees: Property Managers may charge one-time move-in fees and cleaning fees to tenants. These fees are:

• Collected at move-in, typically as part of the security deposit payment
• Non-refundable (move-in fees) or for specific services (cleaning fees)
• Separate from and in addition to security deposits
• Subject to state and local regulations

Compliance Responsibility: Property Managers are solely responsible for ensuring move-in fees and cleaning fees comply with federal, state, and local laws. Regulations vary widely:

• Some states cap or prohibit certain non-refundable fees
• Many jurisdictions require fees to reflect actual costs only
• Local ordinances may be stricter than state law
• Fees must be clearly disclosed in lease agreements

Important: Rezides does not provide specific fee limit information because laws change frequently and local ordinances vary widely. Property Managers must verify current state AND local laws with legal counsel before setting any move-in or cleaning fee amounts.

Indemnification: Property Managers agree to indemnify and hold harmless Rezides from any claims, disputes, fines, or legal actions arising from their move-in fee or cleaning fee practices, including violations of state or local regulations.

Recommended Practice: Property Managers should consult with legal counsel familiar with their jurisdiction's landlord-tenant laws before setting move-in or cleaning fee amounts. Fees should be clearly itemized and explained to tenants.

4.10 Screening Services

Tenant Screening: Rezides offers tenant screening services (criminal background checks, eviction history, public records, employment verification, income verification) to Property Managers through RentPrep integration. These services are:

• Ordered and paid for by Property Managers (not applicants) - this landlord-pays model helps ensure compliance with state regulations
• Provided by third-party screening vendors (e.g., RentPrep)
• Priced to cover Rezides' wholesale costs plus a service markup
• Subject to Fair Credit Reporting Act (FCRA) compliance requirements
• Available in pre-configured packages (Standard, Professional, Elite, Compliance) with varying search types

FCRA Compliance: Property Managers using screening services must:

• Obtain written consent from applicants before ordering reports
• Provide adverse action notices if denying applications based on screening results
• Maintain secure storage of screening reports and dispose of them properly
• Use screening information only for legitimate tenant selection purposes
• Comply with all applicable federal, state, and local screening regulations

Compliance Responsibility: Property Managers are solely responsible for ensuring their use of screening services complies with all applicable federal, state, and local laws. Screening regulations vary widely by jurisdiction:

• Some states restrict which types of searches can be ordered (e.g., certain criminal records, credit checks)
• Some jurisdictions require accepting portable/reusable screening reports from applicants
• Many states have specific disclosure requirements for screening reports
• Local ordinances may impose stricter requirements than state law
• Regulations change frequently and may be updated annually

Important: Rezides does not provide specific legal guidance on state or local screening regulations because laws change frequently and local ordinances vary widely. Property Managers must verify current state AND local laws with legal counsel before ordering screening reports. Rezides provides screening services as a technology platform and is not a legal advisor.

Indemnification: Property Managers agree to indemnify, defend, and hold harmless Rezides, its affiliates, subsidiaries, and respective officers, directors, employees, agents, and insurers from and against any and all damages, penalties, losses, liabilities, judgments, settlements, awards, costs, and expenses (including reasonable attorneys' fees and expenses) arising out of or in connection with any claims, assertions, demands, causes of action, suits, proceedings, or other actions, whether at law or in equity, related to:

• Property Manager's use of screening services, including violations of FCRA, state, or local screening regulations
• Property Manager's failure to comply with applicable screening laws or regulations
• Property Manager's misuse of screening reports or information
• Property Manager's failure to provide required disclosures or adverse action notices
• Any disputes between Property Managers and applicants related to screening reports or decisions

Recommended Practice: Property Managers should consult with legal counsel familiar with their jurisdiction's landlord-tenant and fair housing laws before ordering screening reports. Property Managers should also review and understand RentPrep's Terms and Conditions, which are separate from these Terms of Service and govern the relationship between Property Managers and the screening service provider.

4.11 Platform Revenue Sources

Rezides generates revenue through the following sources, all of which are business-to-business (B2B) transactions with Property Managers:

• Monthly Subscriptions: Property Managers pay monthly or annual SaaS fees for platform access and features
• Rent Payment Processing Fees: Platform fees (0-3%, currently 0%) charged to Property Managers on rent and deposit transactions as part of our software service. These fees are separate from and in addition to Stripe processing fees. Property Managers are notified 30 days in advance of any fee changes.
• Tenant Screening Services: Rezides provides screening reports to Property Managers at rates that include a service markup above our third-party vendor costs

Important Distinction: All platform fees and service charges are assessed to Property Managers as B2B software service fees. Rezides does not profit from tenant-paid application fees, which are subject to state-specific regulations and "actual cost only" requirements in many jurisdictions.

Fee Transparency: All platform fees, service charges, and subscription costs are clearly disclosed to Property Managers before they are charged. Property Managers can view their complete fee breakdown in their Stripe dashboard and Rezides account settings.

4.12 Security Deposits and Trust Accounts

Rezides tracks security deposits and pet deposits for record-keeping purposes only. Landlords are solely responsible for maintaining deposits in separate trust accounts as required by state and local law. Rezides does not hold, manage, or have access to trust accounts. Landlords must ensure compliance with all applicable deposit laws in their jurisdiction, including but not limited to:

• Maintaining deposits in separate trust accounts
• Proper accounting and record-keeping
• Timely return of deposits
• Compliance with state-specific deposit regulations

Rezides provides tracking tools but assumes no fiduciary responsibility for deposit management. Landlords are advised to consult with legal and accounting professionals to ensure compliance with all applicable laws.

5. Property Manager Obligations

As a Property Manager using our Platform, you agree to:

• Provide accurate and complete information about your properties and rental terms
• Comply with all applicable laws and regulations related to property rental and management
• Promptly respond to tenant inquiries and maintenance requests
• Maintain appropriate insurance coverage for your properties
• Use our Platform in a manner consistent with fair housing laws and regulations
• Assume full responsibility for reporting and paying taxes on rental income received through our Platform

6. Tenant Obligations

As a Tenant using our Platform, you agree to:

• Provide accurate and complete information during the application process
• Make timely rental payments as specified in your lease agreement
• Comply with all terms of your lease agreement
• Use the property in accordance with applicable laws and regulations
• Report maintenance issues promptly through the Platform

7. Prohibited Uses

You may not use the Service for any purpose that is illegal or prohibited by these Terms. You agree not to use the Service:

• In any way that violates any applicable national or international law or regulation
• To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail", "chain letter," "spam," or any other similar solicitation
• To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity
• To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Service, or which may harm the Company or users of the Service
• To attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Service, the server on which the Service is stored, or any server, computer, or database connected to the Service

8. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Rezides and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Rezides.

9. Data Privacy

We collect and process personal information as described in our Privacy Policy. By using our Service, you consent to such processing and you warrant that all data provided by you is accurate.

10. Vendor Services and Marketplace

10.1 Vendor Services Platform

Rezides facilitates connections between Property Managers and Vendors but acts solely as a technology platform. Rezides does not:

• Guarantee vendor quality, performance, or workmanship
• Enforce payment obligations between Property Managers and Vendors
• Resolve disputes between Property Managers and Vendors
• Act as an employer or contractor of Vendors
• Assume liability for vendor work, delays, or performance issues

10.2 Vendor Payment Processing

Rezides is a payment processing tool only. When processing payments from Property Managers to Vendors:

• Rezides facilitates payment transfers but does not enforce payment obligations
• All payment disputes must be resolved directly between Property Managers and Vendors
• Rezides is not liable for non-payment, payment disputes, or vendor performance issues
• Property Managers are responsible for verifying work completion before payment
• Vendors are responsible for completing work as agreed with Property Managers

10.3 Vendor Relationships

Vendors are independent contractors, not employees of Rezides. All vendor work, disputes, and agreements are the sole responsibility of the Vendor and Property Manager. Rezides:

• Does not guarantee vendor availability, reliability, or quality
• Is not responsible for vendor licensing, insurance, or qualifications
• Does not mediate disputes between Property Managers and Vendors
• Is not liable for vendor workmanship, delays, or performance issues
• Provides technology services only and does not supervise or control vendor work

10.4 Property Manager Responsibilities

Property Managers using vendor services agree to:

• Verify vendor qualifications, licensing, and insurance before assignment
• Review vendor profiles and reviews before assigning work
• Resolve all disputes directly with Vendors
• Make payment decisions based on their own assessment of work completion
• Indemnify and hold harmless Rezides from any claims related to vendor work or disputes

10.5 Vendor Responsibilities

Vendors using the platform agree to:

• Complete work as agreed with Property Managers
• Maintain appropriate licensing, insurance, and qualifications
• Resolve all disputes directly with Property Managers
• Understand that Rezides does not enforce payment obligations
• Indemnify and hold harmless Rezides from any claims related to their work or disputes

11. Limitation of Liability

In no event shall Rezides, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the Service
• Any conduct or content of any third party on the Service
• Any content obtained from the Service
• Unauthorized access, use or alteration of your transmissions or content
• Vendor work, performance, or disputes (see Section 10 above)
• Payment disputes between Property Managers and Vendors

12. Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

13. Governing Law

These Terms shall be governed and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

14. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

15. Contact Us

If you have any questions about these Terms, please contact us at:

Email: legal@rezides.com
Address: [Your Company Address]